Problem: No Dial Tone/Poor Line quality/can’t make calls/can’t receive calls

Steps:

  1. Unplug everything connected to your telephone line
  2. Find your Telephone Master socket and unscrew the bottom section, this disconnects any internal wiring and connects you directly to the line providers network, plug into the telephone socket that is revealed.
  3. Connect a working telephone to the Master Socket.
  4. If the problem is no longer there then there is something wrong with your internal wiring, filters or equipment. – Contact MoreComms on 01353 699938.
  5. If the problem is still there contact your line provider to report the fault, the number to call can be found on your telephone bill.

Problem: No internet connection

Steps:

  1. Check router has power, and is connected to telephone socket, turn router power off, leave for 30 seconds then turn back on, this reboot usually fixes most issues.
  2. Find your Telephone Master socket and check for a dial tone, unscrew the bottom section this disconnects any internal wiring and connects you directly to the line providers network, plug into the telephone socket that is revealed.
  3. Connect router to Master socket
  4. If the problem is no longer there then there is something wrong with your internal wiring, filters or equipment. – Contact MoreComms on 01353 699938.
  5. If the problem is still there contact your line provider to report the fault, the number to call can be found on your telephone bill.

Problem: Slow internet speeds

Steps:

  1. Turn off all devices that use the internet connection apart from one device, perform a couple of speed tests using www.speedtest.net and make a note of these results.
  2. Find your Telephone Master socket, unscrew the bottom section this disconnects any internal wiring and connects you directly to the line providers network, plug router into the telephone socket that is revealed.
  3. Power router and perform the speed tests again, making notes of the results.
  4. If the speed is now greater then there could be something wrong with your internal wiring, filters or equipment which is causing speed loss. – Contact MoreComms on 01353 699938.
  5. If the speed test results are the same as step 1 then speak to your ISP (Internet Service Provider) to see if there are any higher speed packages available for you.

Please note these steps are to be used as guidelines only, to determine if the fault is your own responsibility or that of your providers.