FAQs

"Why are we still connecting devices with cables? Why aren't we connecting wirelessly for everything?"

A great question we get asked a lot; cabling provides a range of benefits that wireless can't, including:

• Greater throughput (amount of data passing over the connection)
• Isn't affected by interference from other wireless products/services (like Bluetooth, fire/intruder alarm systems, PIR lights etc...)
• Can power certain devices on a LAN (Local Area Network) with PoE (Power over Ethernet) like CCTV cameras and Wireless access points etc...

"There's structured cabling in my home/office, but I don’t know what it's connected to or if it still works. Can you help?"

Yes! We can review the cabling physically, the continuity of the cabling and whether it’s future proofed.

"Are you an Internet Service Provider?"

We don’t offer internet products for business or residential use, but we work with several ISPs throughout the UK, who may be able to assist you, subject to your requirements.

"How big is your organisation?"

We're a small, established business with a large client base. We’ve partnered with some fantastic businesses which has seen us install fibre optic networks at prestigious locations like Cambridge Science Park and Silverstone circuit; setup CCTV services at multiple company locations and bring school classrooms up to date with the very latest in teaching technology.

"What is IP CCTV? Why should I care?"

Internet Protocol (IP) CCTV is a digital surveillance system that captures and sends footage by an IP network. The systems typically offer a range of benefits and features including:

• Scalability
• Vivid image capturing
• Remote monitoring (so you can see images in real time via a smart device of computer)
• Extensive amounts of storage; you can save months if not years’ worth of footage *subject to size of storage*

"Why is my wireless internet connection so poor?"

Wireless network performance can be significantly hindered by multiple factors including other wireless technologies like Bluetooth, PIR sensors, fire and intruder alarms, other wireless networks, building materials, even microwave ovens.

Troubleshooting wireless issues can be a long-winded task but understanding the basic principles like the mentioned above, can help you start to workout a solution.

Still stuck? Why not contact us; we can review your setup be it in a residential or commercial property with an initial consultation through to a wireless survey.

"We're building a new house. Should we install data cabling?"

Absolutely! These days, most things want access to the internet in some way, shape or form. Whilst a lot of devices will connect to the internet wirelessly, don't forget that Wireless access points themselves will want a hardwired connection back to a router/switch anyway.

Ensuring that any device in your house has a hardwired connection will also ensure that it isn’t subject to wireless interference and subsequent issues.

"I'm a landlord developing a building and/or site for multi-tenanted commercial purposes (Multiple Dwelling Units / MDUs). Should I consider building a private network or just let Openreach or another national communications carrier install their networks?"

Whilst it's always tempting to hand off network infrastructure to someone like Openreach, building a site wide private network has many additional advantages to you as well as your future tenants. In a lot of cases, there is also additional income to be made from it as well to get you a return on your investment (ROI). Understanding operating models, the infrastructure itself and dealing with other providers is all part of the service we can offer you, with your project.

Yes, we also think you should allow someone like Openreach to install their infrastructure as well, to ensure your future tenants have access to a wide range of products and services. You should however make sure someone is aware of their intentions through a wayleave agreement.

"My friend has a box of data cable and is going to install my data cabling for me. I don’t need a professional outfit to do it."

• Can your friend offer you a 25-year warranty of the cabling works?
• Is your friend using a fire rated cable?
• Is your friend installing and testing the cable to the right British Standards?

We understand that it's always tempting to cut costs where you can, but sometimes it's best to remember that there is a reason why things can be "cheap". If you don't value the performance of your network, you may end up paying twice in the end.

"I have a problem with my TV reception; can you help?"

Sorry no. This isn't something we can help with.

"I already have some cabling installed, but want to move or add more points in. Can you help?"

Yes, please contact us to discuss your requirements with us. We'll likely come out to you and have a look in more detail.